Refund policy
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We have a 10-day return policy window, which means you have 10 days after receiving your item to request a return.
We offer a 7-day full refund and up to 30 days for a store credit, which means you have 1-7 days from the delivery date and time to initiate a full cash-back refund.
From day 8-30, we will issue you a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate your online return, complete the following steps:
1) Send an email to support@smartgearpros.com and include the following information:
- Your order number
- Reason for the return/exchange
2) You will then receive a Return Authorization Number from us via email. Please note, requests made over the weekend will be addressed the next business day. Once you have this number, please send the item to be returned to the address we provide.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@smartgearpros.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Countries:
United States Canada, Mexico, Australia, and New Zealand
Returns
Accept returns for both defective and non-defective products
Exchanges
We do not accept exchanges. If you want to ensure you get what you want, return the item you have, and once the return is accepted, make a separate purchase for the new item.
Product condition
New only.
Window
7 days Full Refund.
Day 8-30 for a store credit.
Method
By mail.
Return label
Download and print.
Restocking fees
No cost.
Refund processing time
Usually 5-10 business days, but some can take up to 15 days.
Smart Gear Pros
Business Phone: +1 314-356-4372
Email: support@smartgearpros.com
Business Address: 4843 Hannover ave, St. Louis, Missouri, 63123, United States